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How jet233 Handles Your Personal Information

Your privacy matters to how we run this platform. This policy explains exactly what data we collect when you open an account, make deposits via DANA, OVO, or GoPay, and access the lobby — and how we keep it secure.

Account data protectionDANA, OVO, GoPay wallet privacyYour right to access and delete dataIndonesia-region data handling
jet233 How jet233 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Team online

Live Chat

Start a live chat from inside your account dashboard to raise a privacy concern or request a data review. Our support team handles privacy queries directly through this channel.

Email Support

Send your data access or deletion request by email. Include your registered phone number so we can verify your identity before actioning the request on your account.

Account Help Centre

The Help Centre inside your account covers step-by-step guidance on downloading your data, updating stored details, and unlinking a wallet like DANA or OVO.

DATA SECURITY PRACTICES

How We Protect What You Share

Encrypted Account Storage All account credentials and linked wallet details — including DANA and GoPay references — are encrypted at rest. We use SSL across every page so data in transit stays protected from interception.
Cookie Controls Session cookies keep you logged in and remember your lobby preferences. Analytics cookies are anonymised. You can review and remove cookies through your browser settings without affecting your account access.
Data Retention Limits We hold your account data for as long as your account is active. If you close your account, transaction records are retained only as long as required under applicable local law, then deleted.
Request and Correction Rights You can ask us to correct inaccurate details, download a copy of your stored data, or remove your account entirely. Submit the request through live chat or email with your registered contact.

Common Questions About Your Privacy

We collect your name, email, phone number, and the e-wallet you use — DANA, OVO, or GoPay. Device and session data is also logged at each login to protect your account from unauthorised access.

We share data only with wallet providers to process your transactions, and only when required by a verified legal request. We do not sell or transfer your personal data for marketing purposes.

Send a data access request via live chat or email. Verify your identity with your registered phone number and we will prepare a copy of your stored account and transaction data for you.

Yes. Submit a deletion request through live chat or email. Once verified, your account is closed and personal data removed, except for records we are required to keep under applicable local law.

Transaction history is kept while your account is active and for the period required by local regulation after closure. Beyond that retention window, records are deleted from our systems.

Session cookies manage your login and lobby state. Analytics data is anonymised. Clear or block cookies through your browser settings at any time — your account itself stays intact when you do.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.